Thank you for purchasing products from Impilium Elite LLC. We hope you are satisfied with your purchase. If you are not satisfied with your order, you may request a return and refund subject to the following conditions:
1. 30-Day Return and Refund Period
We offer a 30-day return and refund policy.
You may contact us to request a return within 30 business days of receiving the item.
Unless otherwise required by applicable law, we may be unable to accept return or refund requests made after this 30-day period.
2. Return Conditions
To qualify for a return, items generally must:
Have a return request submitted within the 30-day period;
Be unused;
Retain original packaging and accessories;
Be free from damage caused by customer misuse, improper storage, or human error;
Be accompanied by valid order information or proof of purchase.
Certain items may be subject to special return restrictions if they are unsuitable for return due to hygiene, safety, or other reasonable grounds.
3. Defective or Incorrect Items
Please contact us as soon as possible if you receive an item with manufacturing defects, damage incurred during shipping, or an item that differs significantly from what you ordered.
Upon verification, we may offer the following depending on the circumstances:
Replacement;
Refund;
Return;
Other appropriate solutions.
For returns resulting from confirmed product defects or our shipping errors, we will cover reasonable return processing costs based on the specific situation.
4. Refund Requests
To request a refund or return, please contact us via:
Email: hector@impiliumelitellc.com
Please include the following in your email:
Order number;
Product name;
Reason for return or refund;
Photos of the item's condition (if necessary).
Upon receipt of your request, we will review it in accordance with our return policy and provide you with further instructions.
5. Refund Processing
We will notify you of the refund review result after the returned item has been received and inspected.
If the refund is approved, we will issue the refund to your original payment method.
The time it takes for the refund to appear in your account may vary depending on the processing speed of your bank, credit card company, or third-party payment provider.
We have no control over the specific processing times of third-party financial institutions.
6. Non-Refundable Situations
To the extent permitted by applicable law, the following situations may not be eligible for a refund:
The 30-day return period has expired;
Reasonable wear and tear resulting from normal use;
Damage caused by improper use, improper storage, or human error;
Missing essential accessories or severely damaged packaging;
Inability to verify purchase records or order information.
This section does not limit any non-waivable statutory rights consumers may have under applicable law.
7. One-Time Sales
Products on our website are sold on a one-time basis; there are no automatic renewals or recurring subscription fees.
Unless the product is defective, the wrong item was received, or applicable law dictates otherwise, refunds and returns are subject to the conditions set forth in this policy.
8. Contact Us
If you have any questions regarding our refund or return policy, please contact us:
Address: 600 14th Ave, Paterson, NJ 07504
Email: hector@impiliumelitellc.com
Phone: +5596950477