Thank you for choosing Impilium Elite LLC. We are committed to providing safe, reliable, and timely delivery services to our customers.
1. Delivery Coverage
Currently, we only offer delivery services within the United States.
We do not currently ship to countries or regions outside the United States, including international destinations, overseas addresses, or certain special territories.
The delivery address for your order must be a valid address within the United States.
2. Carriers
Depending on the order destination, package size, and delivery conditions, we may ship your order via the following carriers:
USPS
UPS
FedEx
We select the appropriate shipping method based on the specific circumstances. Once your order has shipped, you will typically receive a shipping notification containing tracking information, allowing you to check the status of your package on the carrier's official website.
3. Order Processing Time
After receiving your order, we typically require 1–3 business days to process the order, inspect the items, and pack them.
Shipping transit time begins once the order has been processed and handed over to the carrier.
Weekends and U.S. federal holidays are generally not counted as business days.
4. Estimated Delivery Time
Standard delivery within the United States typically takes:
Order processing time: 1–3 business days
Transit time: 3–7 business days
Estimated total delivery time: Approximately 4–10 business days
The times listed above are estimates only; actual delivery times may vary due to the delivery address, weather conditions, holidays, peak shipping periods, carrier operations, or other uncontrollable factors.
5. Tracking
We will provide you with tracking information once your order has shipped.
You can use the tracking number to check your package's status on the carrier's official website.
If tracking information has not been updated for an extended period, or if the package shows as "delivered" but you have not received it, please contact us promptly so we can assist you.
6. Delivery Address
Please ensure that your delivery information—including your name, street address, city, state, and ZIP Code—is accurate and complete when submitting your order.
Delivery delays, returns, or re-shipments caused by incorrect or incomplete addresses provided by the customer may require additional processing time.
7. Delivery Delays
While we strive to meet estimated delivery times, actual delivery may be affected by carrier operations, severe weather, holidays, peak shipping periods, natural disasters, or other uncontrollable factors. Therefore, we cannot guarantee a specific delivery date.
If you have not received your order beyond the estimated delivery time, please contact us.
We will do our best to assist you in checking the status of your order and shipment.
8. International Shipping
Currently, Impilium Elite LLC does not offer international shipping services.
We only accept orders for, and ship to, valid addresses within the United States.
9. Contact Us
If you have any questions regarding our shipping policy, order status, or tracking information, please contact us:
Address: 600 14th Ave, Paterson, NJ 07504
Email: hector@impiliumelitellc.com
Phone: +5596950477